We change phones, find an old letter from La Banque Postale in a drawer, and when we check our balance online, the screen displays “Vidéoposte.” The name has officially disappeared for years, but the URL and the login mechanism still direct many former customers to this interface.
Understanding what remains of Vidéoposte and how to log in today to the La Banque Postale customer area helps avoid going in circles between pages that seem to lead nowhere.
Vidéoposte net and the current customer area: what has changed in the login process
Vidéoposte was the commercial name of the online bank linked to the financial services of La Poste, long before La Banque Postale took over. Specifically, the address videoposte.net redirected to a rather rudimentary account consultation space. Today, any attempt to access via this old URL redirects to the current portal of La Banque Postale.
The trap is that some browsers retain old favorites or pre-filled forms related to Vidéoposte. We then find ourselves with an identifier that seems to no longer work, while the problem simply stems from the saved URL. For those looking to trace the history of this transition, logging in on vidéoposte net remains a frequent topic in support forums.
The ten-digit identifier has not changed since the Vidéoposte era. If you had an account during that time, the same number works on the current site. What has changed is the layer of security surrounding it.
Strong authentication and Certicode Plus: the lock that often blocks former users
The majority of connection difficulties reported by long-time Vidéoposte customers do not stem from a lost identifier. They come from the shift to strong authentication, which now requires at least two verification factors to access the customer area or validate certain banking operations.
How Certicode Plus works in daily life
Certicode Plus is La Banque Postale’s system to meet enhanced security requirements. It relies on the mobile app: at the time of logging in on the website, a notification appears on the phone, and you validate it with a secret code or biometric fingerprint.
Certicode Plus is also used to activate services like Apple Pay, which means that without this step, some features remain inaccessible. Feedback varies on this point, as some customers report a smooth activation while others encounter notifications that do not arrive.
- Check that the La Banque Postale app is up to date on the phone (older versions do not always manage Certicode Plus notifications)
- Ensure that push notifications are allowed in the phone settings, not just in the app
- Activate Certicode Plus from the mobile app before attempting to log in on a computer, as the order matters
- In case of a phone number change, contact 3639 or visit a post office to link the new number to the account
The virtual keyboard for the secret code
On the login page, the six-digit secret code is entered via a virtual keyboard whose keys change position with each visit. This mechanism protects against software that records keystrokes. If you use a password manager, it will not be able to auto-fill this field.
Lost identifier or blocked code: concrete solutions by channel
Forgetting your login credentials is common, but the recovery procedure depends on what exactly has been lost. The ten-digit identifier appears on every paper or PDF account statement. This is the first place to look before calling anyone.
Recovering an identifier without using the phone
The welcome letter sent when the account was opened contains the identifier. For customers who opened their account during the Vidéoposte era, this document may be over fifteen years old. The quickest alternative remains the bank statement: the identifier is printed there, usually at the top right.
If no statement is available (due to moving, switching to fully digital without saving PDFs), a visit to a post office with an ID allows you to retrieve the information on-site.
Unlocking a secret code after three errors
Three incorrect entries of the secret code are enough to lock access. Unlocking is done through 3639 or directly at a post office. You then receive a temporary code by postal mail, which must be replaced at the first login.
For those using the mobile app, the reset can also be done directly from the phone if Certicode Plus is already active. In this case, the new code is set immediately without waiting for mail.
La Poste digital identity and access to online public services
Beyond managing bank accounts, La Poste has developed a digital identity service usable via FranceConnect. This service is distinct from the banking identifier: it is used to log in to administrative sites (taxes, Ameli, CAF) with a high level of security.
The La Poste Digital Identity relies on the mobile app, an identifier, and a secret code, but these are not the same as those for the banking space. Confusion between the two remains common, especially among customers who use both services on the same phone.
- The banking identifier (ten digits) only provides access to the La Banque Postale customer area
- The La Poste Digital Identity is a separate service, created intentionally, that allows authentication on FranceConnect-compatible sites
- The removal of the YRIS service by FranceConnect is pushing some users to migrate to the La Poste Digital Identity as an alternative
The transition from Vidéoposte to the current customer area of La Banque Postale has not changed the basic identifier, but the security layer around it has evolved significantly. Keeping the mobile app up to date and activating Certicode Plus remains the most reliable way to avoid recurring blocks. A recent bank statement in an accessible folder does the rest.